IT Hardware Engineer
Azure Knowledge Corporation Private Limited - Ahmedabad, Gujarat
freshers jobs in Ahmedabad
Azure Knowledge Corporation Private Limited Ahmedabad
Azure Knowledge Corporation Private Limited hiring Any Degree freshers in Ahmedabad.
If you are a Any Degree and looking for IT Hardware Engineer freshers
jobs then kindly apply for this job
About Company
Azure Knowledge Corporation Private Limited
Job Summary
Industry :Engineering
Education :Any Degree
Location :Ahmedabad
Experience :0 Years
Candidate Profile
Technical support-online to WiFi Hotspot customers for registration + post registration issues.
Strong inter-departemental coordination + coordination with third party service providers for reducing fault resolution TAT.
Vacancy Details
Fresher Fresher - Provide Voice, Electronic-Online & Chat support to Customers for technical issues/Queries related to Enterprise Services (Internet Related)
Provide prompt, effective and courteous first & second level technical support to Enterprise customers via phone, email and live chat serviDrive FCR (First Call Resolution), CSAT (Customer Satisfaction level) & ensure trouble resolution within TAT as per SLA with customer.
Meet process KPIs.
Input and review support and/or customer-related information into the ticketing system & Track till closure of trouble ticket/service request.
Self-driven, results-oriented with a positive outlook .
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the customer point of view & has ability to service clients with issues and/or questions relating to Internet services.
Use troubleshooting skills & online tools to assist customers with technical issues
Timely Escalation of Customer issues to Internal support team & follow internal escalation matrix.
Updating customer database regularly & keeping it sync with location database
Proactive monitoring of Customer/POP WAN Links thru NMS (Network Monitoring System) (11) Calling customers in case of any link failure is identified or noticed thru monitoring systems or inbound calls from internal team.
Ensure constant coordination with customer & internal team till satisfactory closure of service request/trouble ticket.
After closure of TT/customer request coordinate internally for root cause & ensure timely submission of RFO/RCA reports to customers.
Technical support-online to WiFi Hotspot customers for registration + post registration issues.
Strong inter-departemental coordination + coordination with third party service providers for reducing fault resolution TAT.
AZURE House, Nr. Nagari Hospital,
Gujarat College Road, Ellis Bridge,
Ahmedabad-380006, India.
Tel : +9179 32453600 / 3601
http://www.azurecrm.com/
Azure Knowledge Corporation Private Limited - Ahmedabad, Gujarat
freshers jobs in Ahmedabad
Azure Knowledge Corporation Private Limited Ahmedabad
Azure Knowledge Corporation Private Limited hiring Any Degree freshers in Ahmedabad.
If you are a Any Degree and looking for IT Hardware Engineer freshers
jobs then kindly apply for this job
About Company
Azure Knowledge Corporation Private Limited
Job Summary
Industry :Engineering
Education :Any Degree
Location :Ahmedabad
Experience :0 Years
Candidate Profile
Technical support-online to WiFi Hotspot customers for registration + post registration issues.
Strong inter-departemental coordination + coordination with third party service providers for reducing fault resolution TAT.
Vacancy Details
Fresher Fresher - Provide Voice, Electronic-Online & Chat support to Customers for technical issues/Queries related to Enterprise Services (Internet Related)
Provide prompt, effective and courteous first & second level technical support to Enterprise customers via phone, email and live chat serviDrive FCR (First Call Resolution), CSAT (Customer Satisfaction level) & ensure trouble resolution within TAT as per SLA with customer.
Meet process KPIs.
Input and review support and/or customer-related information into the ticketing system & Track till closure of trouble ticket/service request.
Self-driven, results-oriented with a positive outlook .
Reliable, tolerant, and determined.
Empathic communicator, able to see things from the customer point of view & has ability to service clients with issues and/or questions relating to Internet services.
Use troubleshooting skills & online tools to assist customers with technical issues
Timely Escalation of Customer issues to Internal support team & follow internal escalation matrix.
Updating customer database regularly & keeping it sync with location database
Proactive monitoring of Customer/POP WAN Links thru NMS (Network Monitoring System) (11) Calling customers in case of any link failure is identified or noticed thru monitoring systems or inbound calls from internal team.
Ensure constant coordination with customer & internal team till satisfactory closure of service request/trouble ticket.
After closure of TT/customer request coordinate internally for root cause & ensure timely submission of RFO/RCA reports to customers.
Technical support-online to WiFi Hotspot customers for registration + post registration issues.
Strong inter-departemental coordination + coordination with third party service providers for reducing fault resolution TAT.
AZURE House, Nr. Nagari Hospital,
Gujarat College Road, Ellis Bridge,
Ahmedabad-380006, India.
Tel : +9179 32453600 / 3601
http://www.azurecrm.com/
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